Terms of service

Last updated: October 17, 2026

Welcome to Vantrel Horology. These Terms of Service govern your access to and use of our online store, including browsing, purchasing products, and using our services.

By accessing our website or placing an order, you agree to these Terms of Service, subject to your rights under applicable consumer protection laws.

General Conditions

Vantrel Horology operates an online retail store specializing in watches and related products.

We reserve the right to refuse or cancel orders where there is a legitimate reason, including suspected fraud, payment issues, product unavailability, or incorrect pricing.

Customers must provide accurate and complete information when placing orders.

You agree not to use our website for unlawful, fraudulent, or unauthorized purposes.

Products and Availability

We make reasonable efforts to display accurate product descriptions, images, specifications, and prices.

However, product appearance may vary slightly depending on screen settings and lighting conditions.

All products are subject to availability.

We reserve the right to modify product descriptions, discontinue products, or update our collections without prior notice.

If a purchased product becomes unavailable, we will contact you and arrange an appropriate alternative or refund.

Orders and Order Confirmation

After placing an order, customers will normally receive an order confirmation by email.

An order confirmation acknowledges receipt of your order but does not necessarily mean the order has been accepted.

We may contact customers if additional information is needed to verify or process an order.

If we cannot fulfill an order, we will notify the customer and arrange a refund of any payment collected for that order.

Prices and Payments

All prices are displayed in the currency shown during checkout.

Any applicable taxes, delivery fees, or additional charges will be displayed during checkout where required.

Payments must be completed using the payment methods available on our website.

We use third-party payment processing services to handle transactions securely.

We reserve the right to correct pricing errors. If an error affects an order, we will contact the customer before proceeding and provide the option to cancel where appropriate.

15-Minute Order Cancellation Policy

Customers may request to cancel an order within 15 minutes of placing it.

Cancellation requests should be sent immediately to:

sol_3425@solestock.store

Please include your order number and cancellation request.

We will make reasonable efforts to accommodate requests received within this period.

However, cancellation may not be possible once an order has entered processing or has already been fulfilled.

The 15-minute cancellation window applies to requests to stop an order before dispatch. It does not remove or restrict statutory consumer cancellation rights, including applicable rights for UK distance purchases.

Returns and Refunds

Vantrel Horology offers a 30-day return policy, subject to the conditions outlined in our Return and Refund Policy.

Eligible products must generally be returned unused, unworn, and in their original condition, except where statutory rights apply.

Refunds will be processed in accordance with our Return and Refund Policy and applicable consumer protection laws.

Shipping and Delivery

Orders are processed and shipped according to our Shipping Policy.

Estimated delivery times are provided for guidance and may vary depending on the destination, courier, customs procedures, and circumstances outside our reasonable control.

Customers are responsible for providing accurate delivery information.

We remain responsible for fulfilling our delivery obligations under applicable law.

Intellectual Property

All original website content, including text, graphics, logos, branding, website design, and other materials belonging to Vantrel Horology, is protected by applicable intellectual property laws.

Third-party trademarks, product names, and images remain the property of their respective owners.

You may not reproduce, distribute, modify, or commercially exploit protected content without permission from the relevant rights holder.

Website Use

You agree not to:

• Engage in fraudulent or unauthorized transactions.

• Attempt to interfere with website security.

• Upload harmful software or malicious code.

• Use automated systems to disrupt website operations.

• Misrepresent your identity or payment information.

• Violate applicable laws or third-party rights.

We may restrict access to our services where reasonably necessary to prevent misuse or protect website security.

Limitation of Liability

Vantrel Horology makes reasonable efforts to provide accurate website information and reliable services.

To the extent permitted by law, we are not responsible for losses arising from circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for fraud, death or personal injury caused by negligence, or consumers' mandatory statutory rights.

Third-Party Services

Our online store may use third-party services, including payment providers, shipping partners, and ecommerce technology platforms.

These providers may have their own terms and privacy practices.

We are not responsible for independent third-party websites that are not operated or controlled by Vantrel Horology.

Governing Law

These Terms of Service are governed by the laws of England and Wales.

Customers retain any mandatory consumer protections available under the laws applicable to their place of residence.

Nothing in these Terms restricts rights to bring legal proceedings in a court where applicable consumer law permits.

Changes to These Terms

We may update these Terms of Service when necessary to reflect operational, legal, or service-related changes.

Updates will be published on our website with the revised date.

Changes will not retrospectively remove rights arising from orders already accepted.

Contact Information

For questions about these Terms of Service, please contact:

Vantrel Horology Email: sol_3425@solestock.store Address: 23 Fosse Rd Central, Leicester LE3 5PU, United Kingdom