Refund policy

Last updated: October 17, 2026

At Vantrel Horology, we want every customer to shop with confidence. If you are not completely satisfied with your purchase, we offer a 30-day return policy, subject to the conditions outlined below.

30-Day Return Policy

You have 30 days from the date you receive your order to request a return.

To qualify for a return, your item must:

• Be in its original condition, unused, unworn, and undamaged.

• Include all original packaging, tags, accessories, and documentation supplied with the product.

• Be accompanied by a receipt, order confirmation, or other proof of purchase.

Items showing signs of wear, accidental damage, misuse, or unauthorized modification may not qualify for a return unless they are faulty or your statutory consumer rights apply.

How to Request a Return

To start a return, contact our customer support team at sol_3425@solestock.store.

Please include your order number, the item you wish to return, and the reason for your request.

Our support team will review your request and provide instructions for returning your item.

Please do not send items back without first contacting us.

Return Address

Vantrel Horology 23 Fosse Rd Central Leicester LE3 5PU United Kingdom

Please contact our support team before shipping your return to confirm the appropriate return instructions and destination.

Return Shipping Costs

For returns due to a change of mind or personal preference, customers are responsible for return shipping costs unless otherwise agreed.

If your item arrives damaged, defective, or incorrect, Vantrel Horology will cover reasonable return shipping costs where required.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returns sent without tracking.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us at sol_3425@solestock.store as soon as possible.

Include your order number, a description of the problem, and photographs where available.

We will review the issue and arrange an appropriate solution, such as a replacement, repair, or refund, in accordance with applicable consumer protection laws.

Refund Process

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will normally be issued to your original payment method within 10 business days of approval, subject to your payment provider's processing time.

Where UK consumer law requires an earlier refund deadline, that statutory deadline will apply.

If your refund has not appeared after the expected processing period, please contact our customer support team.

Order Cancellation

Customers may request cancellation within 15 minutes of placing an order.

To request cancellation, email sol_3425@solestock.store immediately with your order number.

Cancellation requests are subject to the status of the order. Once an order has entered processing or has been fulfilled, cancellation may no longer be possible.

This policy does not affect any statutory cancellation rights that may apply to your purchase.

Non-Returnable Items

The following items may be excluded from our voluntary return policy:

• Personalized or custom-made products.

• Items damaged through misuse or improper handling.

• Products returned without essential original components.

• Items outside the 30-day return window, unless otherwise required by law.

These exclusions do not limit your legal rights regarding faulty, misdescribed, or otherwise nonconforming goods.

Contact Information

For return requests, refunds, or product concerns, please contact:

Vantrel Horology Email: sol_3425@solestock.store Address: 23 Fosse Rd Central, Leicester LE3 5PU, United Kingdom