Privacy policy

Last updated: October 17, 2026

Vantrel Horology respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, store, and share information when you visit our online store, purchase products, or communicate with us.

Information We Collect

When you interact with our website, we may collect the following types of information:

Personal Information

Full name.
Email address.
Billing and shipping addresses.
Telephone number, when provided.
Order details and purchase history.
Customer support communications.

Payment Information

Payments are processed through secure third-party payment providers. We may receive payment confirmation, transaction identifiers, and limited payment details necessary to manage orders, refunds, and disputes.

We do not generally receive or store complete payment card numbers.

Technical Information

When you browse our website, certain information may be collected automatically, including:

IP address.
Browser type and device information.
Pages visited and website interactions.
Cookies and similar technologies.
Referral information and approximate location derived from technical data.

How We Use Your Information

We may use your personal information to:

Process, confirm, and fulfill orders.
Arrange shipping and delivery.
Provide order updates and customer support.
Handle returns, refunds, and disputes.
Prevent fraud and unauthorized transactions.
Improve website performance and customer experience.
Comply with legal, accounting, and regulatory obligations.
Send marketing communications where permitted by law and your applicable preferences.

Where UK data protection law applies, we process information on an appropriate legal basis, such as performing a contract, complying with legal obligations, pursuing legitimate interests, or obtaining consent where required.

Sharing of Personal Information

We may share necessary information with trusted service providers, including:

Shopify and associated ecommerce service providers.
Payment processors.
Shipping and logistics partners.
Website hosting, security, and analytics providers.
Customer communication and marketing platforms, where used.
Regulatory authorities when disclosure is legally required.

We do not sell personal information to third parties for monetary payment.

Service providers are expected to process information only as authorized and to maintain appropriate security safeguards.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support essential functions, remember preferences, analyze website traffic, and support marketing activities where enabled.

Where legally required, we will request consent before using non-essential cookies.

You can manage cookies through your browser settings and any cookie preference controls available on our website.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy.

Certain records, including transaction and accounting information, may be retained longer where required by applicable law.

When information is no longer required, we will take reasonable steps to securely delete or anonymize it.

Data Security

We use reasonable technical and organizational safeguards designed to protect personal information from unauthorized access, alteration, disclosure, or loss.

However, no online transmission or storage system can be guaranteed to be completely secure.

International Data Transfers

Some service providers may process personal information outside the United Kingdom.

Where applicable, we take steps to ensure international transfers comply with relevant data protection requirements, including the use of appropriate safeguards.