Contact information

Last updated: October 17, 2026

Thank you for choosing Vantrel Horology.

We value clear communication and are happy to assist customers with questions about our products, orders, shipping, returns, and other store-related matters.

Business Information

Trade Name: Vantrel Horology

Customer Support Email: sol_3425@solestock.store

Physical Business Address: 23 Fosse Rd Central Leicester LE3 5PU United Kingdom

Customer Support

For assistance, please contact us by email at:

sol_3425@solestock.store

Our customer support team can assist with:

  • Product information and general inquiries.

  • Order confirmation and order status.

  • Shipping updates and tracking assistance.

  • Return and refund requests.

  • Damaged, defective, or incorrect products.

  • Order cancellation requests.

  • Payment-related questions.

  • General feedback or concerns.

Order Inquiries

If your question relates to an existing order, please include your order number and the email address used during checkout.

Providing these details helps us identify your purchase and respond more efficiently.

Returns and Refunds

To request a return or report a product issue, contact sol_3425@solestock.store.

Please refer to our Return and Refund Policy for eligibility requirements, return instructions, and refund information.

Order Cancellation Requests

Customers may request cancellation within 15 minutes of placing an order.

Please email us immediately with your order number.

Cancellation may no longer be possible once the order has entered processing or has been fulfilled.

Applicable statutory cancellation rights remain unaffected.

Business Correspondence Address

Vantrel Horology 23 Fosse Rd Central Leicester LE3 5PU United Kingdom

Please contact us before sending returns or other parcels to ensure you receive the correct shipping instructions.

We appreciate your interest in Vantrel Horology and look forward to assisting you.