Shipping policy

Last updated: October 17, 2026

At Vantrel Horology, we aim to provide a smooth, reliable, and transparent delivery experience.

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

Order Processing

Orders are generally prepared for shipment within 24–48 hours (1–2 business days) after successful payment confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

Processing times may vary during busy periods, promotional events, or when additional order verification is required.

Order processing time is separate from shipping transit time.

Shipping and Delivery

We arrange deliveries through shipping and logistics providers based on the destination and available delivery services.

Available shipping methods and their charges will be displayed at checkout.

Shipping availability may vary depending on the customer's location.

Estimated Delivery Times

Estimated delivery times depend on the selected shipping method, delivery destination, and courier service.

The estimated delivery period, where available, will be provided during checkout or in the shipping confirmation.

Delivery estimates are not guaranteed arrival dates unless expressly stated.

Orders may arrive earlier or later than estimated.

Possible Shipping Delays

Although we aim to dispatch orders promptly, delays can occasionally occur due to:

Courier disruptions or transportation issues.
Severe weather conditions.
Customs clearance or border inspections.
Public holidays.
High order volumes.
Incorrect or incomplete shipping information.
Unexpected operational circumstances.

If a significant delay affects your order, we will make reasonable efforts to provide an update and assist with a suitable resolution.

Your statutory delivery rights remain unaffected.

Order Tracking

Where tracking is available, customers will receive shipping confirmation and tracking information by email after dispatch.

Tracking updates may take some time to appear after the courier receives the parcel.

If your tracking information is unavailable or appears incorrect, contact us for assistance.

Incorrect Shipping Information

Customers should carefully review their shipping information before submitting an order.

If you notice an error in your delivery details, please contact us immediately at:

sol_3425@solestock.store

We will attempt to update the information before dispatch.

Once an order has been processed or handed to the courier, changes may not be possible.

Additional costs resulting from an incorrect address supplied by the customer may apply where legally permitted and communicated appropriately.

Lost, Missing, or Delayed Orders

If your order has not arrived within the expected delivery period, please contact our support team.

Provide your order number and any available tracking information.

We will investigate the issue with the relevant shipping provider and assist with an appropriate resolution.

If an order is confirmed lost before delivery, we will arrange a suitable replacement or refund in accordance with applicable law.

For consumer orders, responsibility for goods generally remains with the retailer until the goods are delivered into the physical possession of the customer or a person nominated by the customer, except where applicable law provides otherwise.

Damaged Packages

If your package arrives visibly damaged, please inspect the contents carefully.

If the product is damaged, defective, or incorrect, contact us as soon as possible.

Please provide your order number and photographs of the product and packaging where possible.

We will review the issue and assist with a replacement, repair, or refund as appropriate.

Customs Duties and Import Charges

International orders may be subject to customs duties, import taxes, and other charges imposed by the destination country.

Any charges not included in the checkout total will generally be the responsibility of the customer, provided this has been clearly communicated before purchase and is permitted by applicable law.